Ideal solutions

 

Target Audiences of Courses

Middle to Senior Management and Staff

Business Owners and Operators

Associations, Group Organizations, Incorporated Business with database of members and customers.

Sponsorship Opportunities

Sponsoring a webinar series is a cost effective way of reaching your target customers.  Webinars can be delivered to 1 – 1000 computer stations all over the world simultaneously.  It is an efficient and effective model to communicate your brand to audiences. Your logo and message will be promoted through introductory and reminder emails, the log in page,  and tutorial banner through out the course, plugs within the presentation and downloadable course materials.  We will work with you to promote the series through related trade associations and other means of social marketing. 

 

 

 

Consulting

 

  • Duggan International can work with tourism sites and hotel properties to evaluate visitor experiences, frontline staff customer service and physical site operations and services.

  • We can also train foreign markets to Canadian and USA cultural standards, develop and implement a marketing plan targeting North American visitors.

  • We research best practices of tourism sectors and communicate and assist properties with innovation transfer of adaptable service and product offerings.

  • We work with all levels of governments and private sectors to prepare economic development reports, research, strategic plans and activities, branding and communications.

Training

 

Technology encompasses every aspect of our business and our lives, including vacations. Internally, organizations need to adopt all forms of IT strategies for managing operations and customer service. The more efficient will increase their revenue, while others will struggle. Externally, social media is changing traditional forms of marketing and promotions. Those who reach early adopters and the tech savvy younger clientele can develop guest relationships and loyal clientele.


Webinars

Duggan International Group is offering live Webinars to train clients in global markets.   Webinars can reach a large group of people at once.  The bonus for the client is the elimination of travel time billing, airfare, hotels and other expenses.  It's great for in-house staff, and staff in other locations or countries.  Webinars tailored to your company allows freedom to ask questions, discuss issues related to your company and industry in contrast to open courses where your competitors are also participating. Course materials are downloadable for print or save to your desktop.

Book Your Webinar Package Now!


On site Training & Workshops

Duggan International Group can tailor training sessions to your needs.  We can deliver key note presentations, One Day or Half Day Training Workshops, or One-on-One training at your office or over the Internet.

 

Course Selection

 

New: Half Day Workshop - Experiential Tourism - Create New Experiences for Your Guests

Channel Management

  • Maximizing Revenue from Your Website

  • Booking Engines…What do they need to do    

  • Web Analytics and What Are they Telling Us

  • Driving Web Traffic, An Overview of Search Engine Optimization (SEO) and Pay Per Click  (PPC)

  • Other Distribution Channels

  • Strategic Pricing and Rate Parity

Customer Relationship Data Management Strategies

  • Enhance Your Guest Experience

  • Build Guest Loyalty and Preference

  •  Increase Business Through Guest Referrals

  • Measuring  Your Marketing Effectiveness

  • Understanding Your Guest’s Behaviour

  • Setting Up Your Database


Social Marketing & Networking

  • Preparing a Focused Social Marketing Strategy

  • Integrating Social Marketing in Your PR Plan

  • Online Etiquette: Dos and Don’ts

  • Managing Internet Reviews and Blogs

  • Twitter – Your Online Concierge

  • Setting up your Social Marketing Accounts and Measurement


Financial Operations

  • Understanding lenders and investors in the hotel industry

  • Understanding financials for hotels – Earnings Before Interest Taxes Depreciation and Amortization

  • Understanding real estate investors in the hotel industry


Sales

  • Upselling property services

  • Overview of Sales Theory and Practical Use

  • International Marketing and Selling to Canadians  

  • Preparing and Exhibiting at International Trade Shows